Why Your Business Needs a Website

Open for Business

With all the hype about social media these days, many businesses are neglecting their websites and focusing their marketing efforts solely on their Facebook and Twitter accounts. Some new businesses don’t even have websites. These business owners are counting on the popularity of social media to carry their message(s) to their customers. And, let’s face it, they think, social media is “free” and websites aren’t — so why not ditch the website in favor of a Facebook page?

That kind of thinking is wrong. Social media is not “free” — it takes a lot of time to maintain Facebook pages and Twitter accounts, and time is money, especially for a small business owner.

Here’s the best reason to have a website: it’s the best way to reach your customers.

Think about this: what about your customers who aren’t on Facebook and Twitter? How do you reach them? What about the fact that Facebook’s advertisers are placing ads — perhaps competitor’s ads — on your page? What about the fact that you, the business owner, don’t own the information on your Facebook page? (Surprise! Facebook owns that data.)

If these facts don’t give you reason to reconsider your “I don’t need a website” thinking, consider this:

“Search engines, which are still the most popular way by far to find information online, use website and blog traffic to determine your ranking.” — Ramon Ray, Open Forum Blog

Here’s the truth:

You should be using social media to augment, not replace, your website content.

I could go on and on, but I don’t need to as Ramon Ray has already written a great post about this on American Express’ Open Forum blog:

30 Reasons Why Old Fashioned Websites and Email Marketing are Best for Growing Businesses

Read it. You’ll be glad you did.

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LinkedIn Goes Social

LinkedIn

LinkedIn is becoming more social every day. Your LinkedIn profile no longer has to be “static” — in fact, if you have a blog or a Twitter account it shouldn’t be. You can integrate both with LinkedIn, and your tweets and links to your latest blog postings will appear on your LinkedIn profile.

In addition, LinkedIn has announced an easier way for you to keep track of what’s happening with your LinkedIn contacts: LinkedIn for Outlook. With LinkedIn for Outlook, “Outlook users can … transform their desktop inboxes into their hub for all things LinkedIn.”

According to a brief, informative video that LinkedIn has produced on this new application, users will be able to see — at the bottom of any email — “current information about the status of their LinkedIn Network … including who they are connected with, what articles they are reading, and when they’ve updated their profile.”

To learn more, and to move your LinkedIn profile from a static page to a social place, go here:

LinkedIn for Outlook

What!? You're Still Not Using Social Media?!

KeepCalm

Aren’t you on Twitter? Don’t you have a Facebook page? Quick jump on the social media bandwagon! I bet you’ve heard — or read — some variation of this.

But social media sites such as Twitter and Facebook aren’t for everyone or every business. (If you’re wondering, yes, I have a Twitter account, but, no, my business doesn’t have a Facebook page — yet).

How can you determine if it’s time for you to sign up for Twitter or Facebook? And if it is time, how do you start?

Two articles at Mashable, “The Social Media Guide,” offer excellent guidance on how — and whether — your business should begin using sites such as Twitter and Facebook. Among their suggestions:

  • Consider your audience: who are they, what social media tools are they using, how can you reach them?
  • Take it slowly, and set goals. What do you hope to gain from using social media? Do you want to promote your services/products or build relationships?
  • Don’t give up. “Don’t expect a case of build it and they will come.” Once you’ve created a presence on Facebook or Twitter, you’re going to have to put time into it to promote your business.

The notion of getting into social media might seem overwhelming for any small business. Spending time upfront before launch to create a plan with goals that includes how to translate that social media presence into dollars will go a long way toward achieving success. — Leah Betancourt, Mashable

What About LinkedIn?

In my opinion, if you have a business, are employed by one, or are looking for work, you should have a LinkedIn profile. Even if you do not actively use LinkedIn, think of your profile as an online resume and a way to build contacts with others in your field. It can be much more than that if you’d like, but as with all social networking sites, you’ll need to devote time and work to reap benefits.

You might also be interested in reading my other posts on using social media.

Do you have a question about using social media? Post a comment below, and I’ll answer.

Photo: Lululemon Althetica

Tips For Using Twitter

Twitter Logo

Still not using Twitter because you don’t understand its value? Is Twitter, “just for people who think they’re so important that the world needs to know what they’re doing every second of the day”? (Thank you, anonymous man who sat behind me the other day as I waited for the movie to start. I hope you don’t mind that I’ve quoted you.) Well, people do tweet about mundane things. But they tweet about important things, too. (I hate the verb/noun “tweet” — but that’s the term, and I’m going to use it.)

Over the past few months, I’ve waded — very slowly — into the Twitter pool, and I’ve discovered that it’s a valuable place to gather information or to connect with people who have interests similar to mine. I’m hoping that using Twitter will help me to promote my business, but I’m not focused too much on that. Because who will listen to what I tweet if all I’m talking about is “Me! Me! Me!”?

So to those of you who are reluctant to join Twitter, here are three ways that I’ve been using it successfully:

  • Ask a Question — need information and don’t want to get lost in voice mail purgatory or wait for an email answer? Use Twitter to ask your question. Chances are the company/organization you’re trying to reach is on Twitter. Chances also are that they’ll answer quickly because they’re there to promote and protect their brand. They want to keep you happy.
  • Ask a Question, Part II — Visiting a new city and don’t know where to stay/eat/go? Thinking of buying a new cellphone and wondering which one to get? Post your question on Twitter, and you’ll get answers from fellow Twitter users who are happy to help.
  • Connect — looking to “meet” people who share your personal or professional interests? Use Twitter’s search function, and find people to follow on Twitter. Contrary to what you think, you’re not the only one interested in [insert interest here].
  • Connect, Part II — attending a conference or symposium? Again, search Twitter and connect with other attendees. The event itself may have a Twitter account. You can make plans to meet pre-conference or trade information about events associated with the conference. Use a hashtag to narrow your search.
  • Complain — Did your favorite company really screw up? Are they ignoring your emails or have you been waiting on hold forever? Let them know via Twitter that you’re unhappy. Don’t be nasty; simply state your case and ask for help. Tweets are public. People can see your complaints. The company you’re trying to reach knows this. They want to solve your problem.

What are you waiting for? It’s time to join the conversation. Sign up for a Twitter account today.

You can find me on Twitter here.

Do you have questions about this post or about using Twitter? Let me know in a comment, and I’ll answer promptly.

Use Google Alerts to Monitor Your Online Brand

Last week I wrote about using Social Media to build your online “brand.” In addition to building your online presence, you should also monitor it by subscribing to Google Alerts. By doing so, you can keep track of what others on the Web are saying about you and your company.

What’s a Google Alert?

Google Alerts are emails automatically sent to you when there are new Google results for your search terms. You can also choose to have your alerts delivered via feed to the feedreader of your choice. Google currently offers alerts with results from News, Web, Blogs, Video and Groups.”

If you’ve set up a Google Alert for your company name and someone publishes a news article or blog post mentioning your business, you’ll receive an email containing a link to the article or post. It’s pretty cool!

I’ve created two Google Alerts: one for my business and one for my name. The latter alert provides some laughs from time-to-time as I’ve gotten emails with links to cooking blogs containing phrases such as: “Regina fried the zucchini before adding it to the tomato sauce.”

It’s very easy to create a Google Alert: go here and enter the search terms you’re interested in (company name or your name) and choose a “comprehensive” alert so that Google will search “news, web, blogs, videos, and groups” for your terms. Tell Google how to deliver the alert (email or feed) and choose how often you’d like to receive it. That’s it.

Don’t limit your alerts to information about you or your business. You can also use Google Alerts to keep track of news in your industry or stay informed on what your competitors are doing.

Google has an excellent help page to guide you should you have any questions. If you still need help, leave a comment, and I’ll respond.

Social Networking & Building Your Brand

Admit it. You’ve googled yourself. Were you happy with what you found? Whatever you found is exactly what your clients or potential customers will find.

What if you didn’t find anything? Or your name was buried on page 12 of the search results?

Well, then … if you haven’t already done so, now is the time to join social networks like LinkedIn, Facebook, and Twitter and create your online “brand.” Because as noted in a recent NY Times article, “Not being online today is akin to not existing.” While it may be hard to think of yourself as a brand, it’s necessary. As stated in the same article: “If you don’t brand yourself, Google will brand you.”

Another reason to use these sites is that they allow you to monitor what is being said about you and your business. One expert quoted in the Dallas Business Journal advises that “Communications are taking place right now on Twitter, Facebook, and all the other social networking services behind your back … It’s going on, whether you ignore it or not. The wisest course of action is to be informed about what’s being said about you in public forums.” Domino’s Pizza learned this lesson just this week.

Although there are many social networking sites, three of the most popular are LinkedIn, Facebook, and Twitter. Here’s a brief overview of each:

  • LinkedIn: If you’re new to social networking, I would advise you to start with LinkedIn, a professional networking site. You can create a profile (see mine here) and use it to network with other professionals in your field, get the word out about your expertise, look for work, or reconnect with colleagues.
  • Facebook: You may think of Facebook as a site for high school and college students only, but that perception is wrong. In fact, Facebook has seen more growth lately in “older” users — people using it to stay in touch with family and reconnect with old colleagues and school friends. Businesses can have Facebook pages, too. So if you’d like to have a personal page that is restricted to friends and family and another page for your business — one visible to the world at large — you can do that.
  • Twitter: Here’s how they explain it on the Twitter home page — “Twitter is a service for friends, family, and co–workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing?”

You use Twitter to send short messages (140 characters or less) to people who are “following” you (meaning they have signed up to receive your updates) — your clients, family members, friends. Yes, many of the messages (called “tweets”) are mundane. And it’s possible that you can’t imagine what you could possibly tweet about that would be of any interest to your clients. If so, don’t start tweeting — yet.  But set up the account, then search for colleagues and/or competitors — or for companies whose business models you admire — and watch what they do with Twitter. If you have a blog or a website, you can link it to your tweets so that visitors to your site can see what you’re doing. And the next time you’re at a conference or a meeting and something happens that you want to instantly inform your clients/customers about, you can tweet about it. Because if it’s interesting, others will be tweeting about it, too.

So … what are you waiting for? Jump in! If you’d like help getting your feet wet, contact me. I am currently working with a client to create profiles for her on these sites (as well as several others) so that she has a consistent and updated brand — one that is tied into her blog and website.  I can do the same for you.